Director of Customer Success
Qualifications:
Minimum of 5+ years in a mid-to-senior level Customer Success leadership role.
Proven experience leading high percentage of company revenues
Proven track record of leading and developing customer success teams that support large, enterprise-level customers.
Accomplished record of mentoring and developing senior and junior team members.
Exceptional leadership and mentoring skills, with the ability to influence and inspire a team of Senior CSMs to achieve common goals. Experience in managing escalations and acting as an executive sponsor for high-value customers.
Strong project management skills with experience leading cross-functional teams and driving complex initiatives (e.g., migrations, product rollouts).
Adept at fostering cross-departmental collaboration and efficiency.
Preferred Experience:
Experience managing P&L and budgets for customer success teams.
Familiarity with change management principles and the ability to lead teams through organizational transformation
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