Open Opportunities

Minimum of 5+ years in a mid-to-senior level Customer Success leadership role.

Proven experience leading high percentage of company revenues

Proven track record of leading and developing customer success teams that support large, enterprise-level customers.

Accomplished record of mentoring and developing senior and junior team members.

Exceptional leadership and mentoring skills, with the ability to influence and inspire a team of Senior CSMs to achieve common goals. Experience in managing escalations and acting as an executive sponsor for high-value customers.

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A leading company is seeking a Contact Center Director. In this exciting role, you will be responsible for strategic planning development and the overall operations within the contact center. Your role centers around the leadership of managers, people, and processes for continuous improvement of the customer experience.

In this crucial position, you will oversee and deliver key initiatives supporting the standardization of processes, and fostering an environment of learning and growth. This role will oversee inbound and outbound.

Key Responsibilities

• Develop strategies aimed at enhancing customer satisfaction and fostering employee service excellence. Including efficiencies using technology.

• Maintain department within approved budget.

• Lead workforce management data insights to drive employee efficiency and accountability at all levels.

• Collaborate on telephony system conversions with appropriate stakeholders, ensuring seamless transitions. (lead/deliver)

• Foster a culture of coaching, trust, innovation, continuous improvement and excellence.

• Meet key KPI targets and improvement plans.

• Ensure process standard guidelines are implemented and utilized across teams, adhering to compliance requirements and efficiency needs.

• Collaborate with internal stakeholders on customer concerns and opportunities, driving customer satisfaction and loyalty.

• Partner and lead across internal teams, aligning efforts and driving organizational objectives forward.

Knowledge, Skills, And Abilities

• Business Acumen: Knowledge of business and management principles involved in strategic planning, modeling and resource allocation. Manage budgets and cost/value proposals.

• Leadership: Ability to motivate towards a shared vision, lead managerial staff, delegate effectively, and foster a collaborative working environment.

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Location: Remote

Employment Type: Contract

Duration: 6 months

Our client is seeking a motivated and reliable Customer Service Agent to join their team on a contract basis. If you have a passion for helping others and thrive in a dynamic, fast-paced environment, we would love to hear from you.

Position Summary:

As a Customer Service Agent, you will be the first point of contact for our customers. Your primary responsibility will be to provide excellent customer support through various channels, including phone, email, and chat. You will handle inquiries, resolve issues, and ensure customer satisfaction.

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Location: Remote

Employment Type: Contract

Duration: 1 year

Our client is seeking a motivated and reliable Helpdesk Tier 1 Support Specialist to join their team on a contract basis. If you have a passion for technology and enjoy solving problems, we would love to hear from you.

Position Summary:

As a Helpdesk Tier 1 Support Specialist, you will be the first point of contact for our clients seeking technical assistance. Your primary responsibility will be to provide effective and timely support for technical issues, ensuring a high level of customer satisfaction.

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Contract Staffing Talent Placement Manager

Location: Remote

Are you a high performer who thrives on hustle and ambition?

Take control of your earnings with an uncapped 100% commission-based role, brimming with limitless potential.

ElitePath is seeking a Contract Staffing Talent Placement Manager recruiter to source, screen, and interview candidates for various positions. They will manage the recruitment process, coordinate with hiring managers, and ensure a positive candidate experience.

While you focus on advancing the careers of others, we're dedicated to advancing yours. Experience exceptional career growth opportunities in a dynamic and rewarding environment.

Responsibilities

• Maintain and develop a pipeline of eligible candidates for future open positions

• Conduct interviews via phone or in-person

• Qualify or reject candidates based on interview feedback and resume reviews

• Serve as contact person for questions from candidates

• Meet weekly quotas related to calls and emails

Qualifications

• Effective communication skills

• Strong organizational and interpersonal skills

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Location: Remote

Are you a high performer who thrives on hustle and ambition?

Take control of your earnings with an uncapped 100% commission-based role, brimming with limitless potential.

ElitePath is seeking a Direct Hire Talent Placement Manager to source, screen, and interview candidates for various positions. They will manage the recruitment process, coordinate with hiring managers, and ensure a positive candidate experience.

While you focus on advancing the careers of others, we're dedicated to advancing yours. Experience exceptional career growth opportunities in a dynamic and rewarding environment.

Responsibilities

• Maintain and develop a pipeline of eligible candidates for future open positions

• Conduct interviews via phone or in-person

• Qualify or reject candidates based on interview feedback and resume reviews

• Serve as contact person for questions from candidates

• Meet weekly quotas related to calls and emails

Click Here for more details.